We’re ALEXIA K © LIMITED (company number 78621283), a company registered in England and Wales.
Our HQ is at 100A BROADWAY, BEXLEYHEATH, KENT DA67DE, LONDON, UK.

If you need anything else, get in touch with Customer Care – we always love to hear from you!

We keep these terms and Help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

About you

To shop with us, you need to:

• be at least 16 years old

• have a credit or debit card that we accept (see bottom of page for details of current payment providers)

• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

Placing an order

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.

Prices and product descriptions

There’s a lot going on here at ALEXIA K © LIMITED HQ and from time to time our busy customers may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.

Promo Codes

Your information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to updateMy Account so we can continue giving you our best service (you can also update your marketing preferences there).

At ALEXIA K © LIMITED , we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

Things you shouldn’t do…

We know it’s obvious, but you must not misuse or tamper with our website (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal ALEXIA K © LIMITED customers the best service, so we take them really seriously. ALEXIA K © LIMITED will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

Oh, and you’re not allowed to use automated systems or software to extract data from our website (AKA ‘screen scraping’).

Troublemakers take note: you agree to indemnify, defend and hold harmless ALEXIA K © LIMITED , its directors, employees, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this website or your breach of the Terms and Conditions.

Intellectual property, software and content

ALEXIA K © LIMITED owns or has permission to use the intellectual property rights in its website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the ALEXIA K © logo or any ALEXIA K © LIMITED brand, collection names, designs, or trade mark (or any marks which are colourably similar) without our express permission.

Some of the designs may use © Shutterstock licensed pictures.

Linking to this Website

It’s fine for you to link to ALEXIA-K.CO.UK, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by ALEXIA K © LIMITED where none exists.

Our Website must not be framed on any other site without our permission.

Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:

• Email: info@alexia-k.co.uk

• Facebook: www.facebook.com/AlexiaKOfficial/

• Instagram: @AlexiaKOfficial

• Twitter: @AlexiaKOfficial

• Post: ALEXIA K © LIMITED 100A BROADWAY, BEXLEYHEATH, KENT DA67DE, LONDON, UK.

User Generated Content

Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.

By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #WhoIsAlexia) you agree:

• we can use your handle and the content (the “Content”) on ALEXIA-K.CO.UK,and/or on any of ALEXIA K © LIMITED social media platforms (including but not limited to Instagram, Facebook and Twitter).

• we can edit, crop, adapt, enhance or modify the Content (but ALEXIA K © LIMITED will not treat you in a derogatory manner).

You promise that you:

• have the permission of everyone in the Content

• have the right to grant ALEXIA K © LIMITED the above rights

• are at least 16.
If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.

You understand that other users of these social media platforms can also share and make use of the Content once posted.In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.